Zeram is a boot maker in Far Madding; his shop is on Blue Carp Street just above the Illian Gate. Zeram is not a suspicious man. He is married to Milsa and all of his children are married. He does steady business.
His shop is three stories tall plus an attic; there are no windows in his shop except in the front. Rand receives an anonymous note telling him that Torval and Gedwyn are staying at Zeram's house, over the shop. Rand, Lan and Nynaeve confirm that Torval and Gedwyn are staying at Zeram's shop and sneak in, hoping to kill them. They find them already dead, because it was a trap from Padan Fain.